🛡️ Privacy Policy

1. Introduction

Welcome to KTS TECHNOLOGIES (PVT) LTD (“we”, “our”, “us”). This Privacy Policy describes how we collect, use, and protect the personal information of customers in Sri Lanka who visit or make purchases from our website: https://mykts.web.lk/.

We respect your privacy and are committed to protecting your personal data in compliance with applicable Sri Lankan data protection and e-commerce laws.

2. Information We Collect

We collect and process the following information:

  • Personal Information: name, email address, contact number, billing and shipping addresses.

  • Order & Payment Details: order ID, purchased items, payment method, and transaction details. (We do not store or handle full card/payment data — these are processed securely by our payment partner.)

  • Technical Information: IP address, device information, and browser type for analytics and fraud prevention.

  • Communication Data: messages and emails you send to our customer service.

3. How We Use Your Information

We use your personal data to:

  • Process and deliver orders.

  • Communicate about your order or service inquiries.

  • Improve our website and customer experience.

  • Send promotional messages (only with your consent).

  • Prevent fraudulent transactions.

  • Comply with legal obligations in Sri Lanka.

4. Data Storage & Security

Your personal data is stored on secure servers. We use encryption and access control to safeguard your data.
Although we take strong security measures, no system is completely secure. In case of a data breach, affected users will be informed as required by Sri Lankan law.

5. Data Sharing

We share data only with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Delivery and courier partners

  • IT and hosting service providers

We do not sell or rent customer data to any third party.

6. Data Retention

We retain your personal data as long as required to provide services, meet legal obligations, and resolve disputes.

7. Cookies

Our website uses cookies to enhance user experience and track analytics. You can disable cookies in your browser, but some features may not work properly.

8. Your Rights

As a Sri Lankan customer, you may:

  • Request access to your data.

  • Ask for correction or deletion of inaccurate data.

  • Withdraw marketing consent at any time.

To exercise these rights, please contact us at:
📧 shop@ktsstore.lk

9. Updates to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new effective date.

10. Contact Us

KTS TECHNOLOGIES (PVT) LTD
Email: shop@ktsstore.lk
Phone: 070 265 4085
Service Area: Sri Lanka only